FAQs
We currently accept credit and debit cards (Visa or Mastercard) and American Express; interbank transfers, secure payment through PayPal, payments at any Oxxo store in the country.
The deadline to make your deposit is 24 hours after making your purchase, otherwise it will be automatically canceled.
Once the order is generated, the order cannot be modified or changed through the website. If you want to change something, you must request the change through Whatsapp +52 1 2294221045 available from Monday to Friday from 9:00 am to 6:00 am. :00 pm or via email contacto@arteamano.mx ; The request will be taken into account as long as the shipment has not been previously made.
Since our pieces are handmade and unique, we will do our best to ship them within 3 business days of your purchase after placing your order. When your order is ready to ship, you will receive a shipping confirmation email. The email will contain the shipping details and your tracking number. Please check your spam folder if you did not receive any emails in your inbox.
Orders received before 2:00 p.m. (GMT-5) will be processed the same day and orders received after this time will be processed the next business day.
Orders will be processed Monday through Friday. Orders received on Saturday, Sunday and/or holidays will be processed the next business day.
We ship via Fedex, Estafeta and 99 Minutos to the entire Mexican Republic.
We ship via Fedex International to USA.
The safest and most guaranteed parcel services over time.
We ship to the entire Mexican Republic and the USA. For other destinations, via email ventas@arteamano.mx for details.
The charge will be made until receipt of purchase confirmation. If your credit card was declined, you will see a pending payment status every time you try to pay.
Make sure there are no typos or spelling errors in your name, address, city, state, and zip code.
Call your issuing bank to make sure your bank has recently updated its online transaction database.
You must apply it after you have added products to your cart and before proceeding to checkout by clicking on "view cart"; You enter the coupon in the part of the page where it says ENTER COUPON.
Only one coupon can be used per order. It is also important to know that some codes only apply to one purchase and have an expiration date.
All our prices are in Mexican Pesos (MXN).